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CUSTOMER REFERENCES

I would like to thank Complete Protocol Solutions, Inc. for helping S & H Greenpoints plan and implement our internal technology infrastructure and architecture in a timely and cost-effective manner. The e-mail, Internet, telecom and interoffice communications have been very reliable and easy to use. On many occasions, your team of consultants has performed beyond the call of duty, helping S & H overcome many technology obstacles during our aggressive growth process. Thanks Again.

- Karl Sniady, CFO

CPS has been our vendor of choice for integration of our data network for the last 1½ years. We have been extremely pleased with the recommended and implemented solutions provided for our company. The level of service in quality and responsiveness has been exceptional. We are more than willing to provide any potential customer of yours a recommendation for use of your services.

-Robert Miles Casaday, CFO

While employed by the CD Group, Duane provided extensive information technology support to Rollins Inc. during the period of March 1998 to February 1999. During this time frame, Duane designed both Local Area Network and Wide Area Network architectures to support over 400 sites nationwide. Included within the design was Internet access down to the desktop computer level as well as the installation and configuration of the Checkpoint Firewall-1 network security system to protect against Internet hackers. He also developed detailed product specifications to support the hardware and software purchases for the network. Throughout the network upgrade project, Duane provided on-site implementation and troubleshooting support to keep the project momentum and provide education to the in-house network engineers.


The end results of Duane's efforts has been a more efficient and effective network that supports current requirements and anticipated growth. The network is many times faster than its predecessor and it provides virtually seamless access from the desktop computer to the corporate AS/400 computers, the Internet and other data sources. Through his direct approach, listening to the customer functional requirements, and his outstanding technical knowledge, Duane enabled the corporation to move forward with its strategic business initiatives.


This further culminated in our contacting Duane at CPS to assist us with a subdivision, RRR Associates, for assistance with their network needs.

-Ted Miller, Dir. Telecommunications & Office Automation

Over the last 20+ years, CPS has assisted Pathcon in planning, design and implementation of our current network. CPS has proven to be an extremely reliable and knowledgeable source for our firm. We have grown from a single NT 3.51 Server and Windows for workgroups environment, to a firm whose current implementation includes numerous Windows 2019 Servers, Microsoft Exchange, FileMaker Database Server, and Checkpoints Firewall-1 for Internet connectivity. CPS' personnel have shown the dedication, quick responsiveness, and expertise that is required for critical design and support.


If your company requires the use of networking and/or security services, we highly recommend CPS, Inc.

-Brian Shelton, President/Owner

In the years since you installed and continued to maintain our network, it has exceeded all of our expectations. Not only did your firm deliver us a superior product, you completed it according to our timeline and within our allotted budget. Since the inception of our mutual relationship, all of our questions have been answered quickly and with care, given our limited technical knowledge.


Essentially, we have had no down time and all communication channels have worked flawlessly and securely. This includes complete intranet E-mail Internet connectivity, remote server access, and web server management.


Thanks for everything your firm has done for us, if you ever need a reference, please do not hesitate to ask any time. As a satisfied customer, it would be a pleasure recommend your company.

-Elizabeth A. Barta, VP

I have worked closely with CPS on the project of upgrading our network at three locations. The project involved installing new Dell servers, Windows Servers, Exchange Server, Cisco switches, and upgrading our Novell software.


I have found them to be technically knowledgeable and professional in their dealings with me and those in my company which whom they came in contact. Their representatives were always on time with appointments; were able to follow through on recommended plan(s) of action, and always responded to any extra requests for help or information that I had.


I would recommend CPS and its staff to anyone who needed this type of technical expertise.

-Renee F. Cawston, Project Manager/ Dir. of IT

I just wanted to take a moment to let you know how pleased I am with the service your company has provided to MCI WorldCom. As you are aware, the state of the customer network we inherited was grim. There was very little documentation and a great deal of inconsistency in the security and network design. Your company's ability to quickly and thoroughly identify and document the elements of our network, and most importantly, grasp the purpose of our network, has allowed us to set up much more efficient support structures, reduced network complexity, and given us a good foundation for our future network growth.


This network supports two large financial institutions and a well-known shop-at-home service representing millions of dollars in revenue per month for MCI WorldCom, so you can see how important it was to do this job quickly and accurately.


In summary, with the strong growth of our company, we occasionally find our expert resources spread thin. In these cases, we need to depend on outside consulting and implementation services. Your team has shown themselves to be the best of the best and there is no doubt that we will again call on our company to assist in these situations in the future.

-David Calder, Senior Manager

In 1995, The Department of Pathology needed contract assistance in upgrading its Novell server and operating system and several desktop units to support a critical clinical application within our complex, diverse enterprise environment. Inacom sent Duane to us as their "best man for the job."


In the course of our upgrade, Duane made several pivotal recommendations which not only facilitated a trouble free hardware and NOS conversion with minimum downtime, but also positioned us to better integrate our new server with the network at Emory while at the same time protecting and enhancing some crucial legacy functionality in the department. He proved to be fluent in all aspects of network and server configuration and architecture as well as wizard when it came to creating and installing a state-of-the-art workstation image. He worked quickly, efficiently and dependably to bring our server environment into specification, and stood solidly behind his work. He documented his work thoroughly and engaged in extensive knowledge transfer that enabled the Pathology IS staff to understand and support his work long after he had finished.


Duane was very conscientious, extremely knowledgeable and thoroughly committed to our satisfaction. He was above all honest with us - he told it like it was, an did what he said he would do.  A few years later, after Duane began his own firm (CPS), I called on him again to assist us with various upgrades and extensions to our network.


I can, without reservation, say to you that Duane is a no-nonsense, get-the-job-done-right kind of guy that I look forward to working with again.

-Conrad Michielson, LIS Manager

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